Last updated: Wednesday, 14th January 2026

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These Terms & Conditions (“Terms”) govern your use of the Journi website and services. By accessing this website or engaging Journi’s services, you agree to these Terms.

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1. About Journi

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Journi is a boutique travel planning service providing personalised travel research, itineraries, and planning support.

Journi does not operate as a travel agent or tour operator and does not directly sell flights, accommodation, or travel packages.

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2. Scope of Services

 

Journi provides:
    •    Custom travel itineraries
    •    Destination research and recommendations
    •    Planning guidance and logistical support

All services are provided based on information supplied by the client.

Journi does not:
    •    Book travel on behalf of clients unless explicitly stated
    •    Control third-party providers (airlines, hotels, tour operators)
    •    Guarantee availability, pricing, or experiences

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3. Client Responsibilities

 

Clients are responsible for:
    •    Providing accurate and complete information
    •    Reviewing all recommendations carefully
    •    Making final bookings and payments (unless otherwise agreed)
    •    Ensuring travel documents, visas, insurance, and health requirements are met

Journi is not responsible for issues arising from incomplete or inaccurate client information.

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4. Fees & Payment

    •    Prices for services are communicated clearly before work begins
    •    Payment terms will be agreed in writing
    •    Work will not commence until payment (or deposit, where applicable) is received

All prices are in GBP unless otherwise stated.

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5. Cancellations & Refunds

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Due to the personalised nature of Journi’s services:
    •    Once work has begun, fees are non-refundable
    •    If a project is cancelled before work begins, refunds may be issued at Journi’s discretion
    •    Changes requested after delivery may incur additional fees

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6. Third-Party Services & Liability

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Journi provides recommendations only.

Journi is not liable for:
    •    Acts, omissions, or failures of third-party providers
    •    Travel disruptions, cancellations, delays, or changes
    •    Loss, injury, illness, or damages incurred during travel

Clients are strongly advised to purchase appropriate travel insurance.

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7. Intellectual Property

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All itineraries, documents, and materials created by Journi remain the intellectual property of Journi.

Clients may use these materials for personal travel purposes only and may not reproduce, distribute, or resell them without permission.

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8. Website Use

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You agree not to:
    •    Use the website for unlawful purposes
    •    Attempt to access restricted areas
    •    Copy or misuse website content

Journi reserves the right to update or withdraw website content at any time.

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9. Privacy & Data Protection

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Journi handles personal data in accordance with its Privacy Policy.

By using this website or submitting forms, you consent to the collection and use of your data as outlined in the Privacy Policy.

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10. Governing Law

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These Terms are governed by and interpreted in accordance with the laws of England and Wales.

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11. Contact

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If you have any questions about these Terms, please contact: hello@getjourni.co