Privacy Policy

Last updated: Wednesday, 14th January 2026

Journi ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or get in touch with us.

1. Who We Are

Journi is a boutique travel planning service providing personalised travel itineraries and planning support.

Website: https://getjourni.co

Contact email: hello@getjourni.co

For data protection purposes, Journi is the "data controller" of your personal information.

2. What Information We Collect

We may collect and process the following personal data:

Information you provide to us

Name
Email address
Travel details (such as destination ideas, travel dates, preferences, group size, and budget rage)
Any other information you choose to include in forms or messages

This information is typically collected when you:

Complete a client intake form
Submit a contact form
Email us directly

Information collected automatically

When you visit our website, we may automaically collect:

IP address
Browser type and device information
Pages visited and time spent on the site

This data is collected via cookies and analytics tools to help us understand how our website is used.

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and messages
Review and assess travel planning requests
Provide personalised travel planning services
Communicate with you about your enquiry or project
Improve our website and services
Comply with legal or regulatory obligations

We do not sell your personal data.

4. Legal Basis for Processing (GDPR)

Under UK and EU data protection laws, we rely on the following legal bases:

Consent - when you submit a form or contact us voluntarily
Contract - where processing is necessary to provide a service you request
Legitimate interests - to operate and improve our business in a reasonable way

5. How Your Data Is Stored

Your data may be stored using:

Wix (website hosting and forms)
Email service providers (e.g. Wix Email, Google Workspace, or similar tools)

We take reasonable steps to ensure your data is stored securely and accessed only when necessary.

6. Sharing Your Information

We only share personal data where necessary, including with:

Website hosting and form providers (Wix)
Email and communication tools
Analytics providers (e.g. Google Analytics)

All third-party services we use are expected to comply with data protection regulations.

We do not share your data with third parties for marketing purposes.

7. How Long We Keep Your Data

We keep personal information only for as long as necessary to:

Respond to enquiries
Provide services
Meet legal or accounting requirements

You may request deletion of your data at any time (see Section 9).

8. Cookies

Our website uses cookies to:

Ensure the site functions correctly
Understand how visitors use the site

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

9. Your Rights

Under data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Object to or restrict processing
Withdraw consent at any time

To exercise any of these rights, please contact us at: hello@getjourni.co

10. International Data Transfers

Some of our service providers may store data outside the UK or EU. Where this happens, we ensure appropriate safeguards are in place in accordance with data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact: hello@getjourni.co