This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, create or join a Trip Hub, use Journi’s planning tools, contact us, use our support/chat features, or interact with Journi online.

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Journi helps organisers and guests plan group trips in one shared Trip Hub. This may include private invite-only Hubs and public Hubs that can be shared more widely.

We may collect the following types of personal data:

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Account information
Your name, email address, login details, profile details, account preferences, organiser status, guest status, plan information and subscription status.

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Trip Hub information
Information added to a Trip Hub, such as trip names, destinations, possible dates, votes, availability, RSVPs, budgets, notes, ideas, accommodation options, itinerary details, participant lists, invitations, join requests and decisions.

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Guest and invitation information
If you are invited to a Trip Hub, we may process your name, email address, invitation status, responses, votes, join requests and activity within that Hub.

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Payment and billing information
If you buy a Single Hub or subscribe to Pro, payments are processed by third-party payment providers. Journi does not store full card details. We may store payment status, billing records, invoices, transaction references and subscription information.

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Contact and support information
Information you provide when contacting us by email, contact form, WhatsApp, live chat or AI-assisted support, including your name, email address, phone number, message content and support history.

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Technical and usage information
IP address, device type, browser type, pages visited, interactions with the website or app, cookie identifiers, analytics data, error logs and platform usage information.

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Marketing information
Your communication preferences, email sign-ups, campaign interactions and responses to Journi marketing.

We collect personal data when you:

• visit our website;

• create an account;

• create, join or interact with a Trip Hub;

• invite guests or respond to an invitation;

• make a payment or subscribe to a plan;

• contact us;

• use chat, AI support or customer support tools;

• interact with our social media, ads or marketing.

We may also receive personal data from organisers who invite you to a Trip Hub, payment providers, website hosting providers, analytics tools, customer support tools and communication platforms.

We use personal data to:

• provide Journi, Trip Hubs and related planning tools;

• allow organisers and guests to plan trips together;

• manage private and public Hubs;

• send invitations, reminders and service updates;

• process payments, subscriptions and billing;

• manage Free, Single Hub and Pro access;

• respond to enquiries and support requests;

• operate AI-assisted and live chat support;

• improve our website, app and user experience;

• monitor security and prevent misuse;

• understand how Journi is used;

• send marketing where permitted;

• comply with legal, tax and accounting obligations.

We rely on the following lawful bases:

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Contract
To provide accounts, Trip Hubs, invitations, paid plans and platform features.

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Legitimate interests
To run and improve Journi, provide support, keep the service secure, understand user needs and communicate with users about relevant service matters.

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Consent
For optional marketing, non-essential cookies, analytics or tracking where consent is required.

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Legal obligation
To keep records required for tax, accounting, legal or regulatory purposes.

Journi allows organisers to create private or public Trip Hubs.

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Private Hubs are intended for invited participants or approved guests. Public Hubs may be visible or accessible more widely, depending on the organiser’s settings.

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If you add information to a public Hub, that information may be seen by other users or visitors. Please only share information that you are comfortable making available within that Hub.

Journi may use AI-assisted chat tools to answer common questions about Trip Hubs, pricing, guests, private/public trips and how Journi works.

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AI responses may not always be perfect. Important information should be checked before relying on it. If your question needs human support, your conversation may be passed to a member of the Journi team.

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Please do not share sensitive personal information in chat unless necessary.

We use cookies and similar technologies for essential website functions, security, analytics, performance, support chat and marketing.

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Where required, we will ask for your consent before setting non-essential cookies. You can also control cookies through your browser settings.

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For more information, please see our separate Cookie Policy.

We use trusted third-party providers to operate Journi. These may include:

• website hosting providers, including Wix;

• app hosting and infrastructure providers;

• payment providers, such as Stripe;

• chat and customer support tools, such as Crisp or similar services;

• email and notification tools;

• automation tools, such as Make or similar services;

• analytics providers, such as Wix analytics, Google Analytics or similar tools;

• marketing platforms, such as Meta or TikTok, where advertising is enabled;

• communication services, including email and WhatsApp.

These providers only process personal data where needed to provide their services to us.

Some providers may process personal data outside the UK. Where this happens, we use appropriate safeguards, such as adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement or other legally recognised transfer mechanisms.

We keep personal data only for as long as needed.

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Typical retention periods are:

• account data: while your account is active;

• Trip Hub data: while the Hub is active or needed for the service;

• invitation and guest data: while needed for the relevant Hub;

• support messages: usually up to 24 months;

• payment and accounting records: up to 6 years;

• analytics data: usually up to 24 months;

• marketing preferences: until you unsubscribe or ask us to delete them.

We may keep limited records longer where required for legal, tax, security or dispute purposes.

We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure.

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However, no online service can guarantee complete security. You are responsible for keeping your login details secure.

Under UK data protection law, you may have the right to:

• access your personal data;

• correct inaccurate data;

• request deletion;

• restrict processing;

• object to processing;

• request data portability;

• withdraw consent where processing is based on consent;

• object to direct marketing at any time.

To exercise your rights, contact hello@getjourni.co.

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​You also have the right to complain to the UK Information Commissioner’s Office at

Journi is intended for users aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided personal data to Journi, please contact us.

If you opt in to marketing, or where we are otherwise permitted by law, we may send you updates about Journi, Trip Hubs, features, offers or related content.

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You can unsubscribe at any time using the link in our emails or by contacting us.

Journi may link to third-party websites, apps or services. We are not responsible for the privacy practices of those third parties.

We may update this Privacy Policy as Journi develops. The latest version will always be available at www.getjourni.co/privacy-policy.

Journi Travels Limited
Website: www.getjourni.co
Email: hello@getjourni.co