Privacy Policy
Last updated: April 15, 2026
1. Who We Are
Journi Travels Limited ("Journi", "we", "us", "our") operates the Journi Group Planning Hub platform available at:
Journi Travels Limited is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).
If you have questions about this Privacy Policy, you can contact us at:
Company Number 16308436
2. The Information We Collect
We may collect and process the following types of personal information:
Account Information
When you create an account:
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Name
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Email address
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Account preferences
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Subscription status
Trip Planning Information
When using the Journi Group Planning Hub:
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trip destinations
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availability responses
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budget inputs
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trip preferences
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shared planning notes
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participant invitations
This information is visible to member within the same trip hub.
Participant Invitation Information
Organisers may invite participants using email addresses.
Organisers are responsible for ensuring they have permission to share participant contact details when sending invitations through Journi.
Payment Information
Journi does not store payment card details.
Payments are securely processed by:
Stripe
Stripe processes payment information in accordance with its own privacy policy.
Journi may store:
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subscription status
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billing confirmation records
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transaction references
for account management and compliance purposes.
Technical & Usage Information
We may collect:
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device type
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browser type
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IP address
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usage behaviour within the platform
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session activity
This helps us improve performance and usability.
3. How We Use Your Information
We use your presonal data to:
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provide access to the Journi platform
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enable trip planning collaboration
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manage organiser and participant roles
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process subscriptions
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improve platform functionality
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communicate service updates
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respond to support requests
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maintain platform security
4. Legal Basis for Processing (UK GDPR)
We process personal data under the following lawful bases:
Contract performance
To provide access to the Journi platform and planning hub features.
Legitimate interests
To improve platform usability, reliability and organiser experience.
Legal obligations
To meet acounting, tax and regulatory requirements.
Consent
Where required, for optional communications or analytics tracking.
5. Who Can See Trip Hub Information
Journi is a shared planning environment.
Information added to a trip hub may be visible to:
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the organiser who created the trip
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invited participants within that trip
Only members of the same trip hub can access shared planning information.
Users control what information they choose to contribute.
6. Data Retention
We retain personal data only for as long as necessary to provide our services and meet legal obligations.
Typical retention periods include:
Account information
→ retained while your account remains active
Trip planning data
→ retained while trips remain active oruntil deletion is requested
Payment records
→ retained for up to 6 years to comply with UK financial regulations
Analytics data
→ typically retained for up to 24 months
You may request deletion of your data at any time (see Section 10).
7. Cookies and Analytics
Journi may use cookies and analytics tools to understand how users interact with the platform and improve performance.
These may include:
Google Analytics
Cookies help us:
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analyse usage trends
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improve navigation
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enhance reliability
You can control cookies through your browser settings.
8. Third-Party Services
We work with trusted service providers that support platform functionality, including:
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payment processing providers
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hosting infrastructure providers
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analytics providers
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mapping/location services
Example integrations may include:
Stripe
Google APIs for location services
These providers process data only as necessary to support Journi services.
9. Data Security
We implement appropriate technical and organisational safeguards to protect personal information from:
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unauthorised access
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disclosure
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alteration
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misuse
However, no online platform can guarantee absolute security.
10. Your Rights Under UK GDPR
You have the right to:
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access your personal data
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correct inaccurate information
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request deletion of your data
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restrict processing
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object to processing
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request transfer of your data (data portability)
To exercise your rights, contact:
11. Children's Privacy
Journi is intended for users aged 18 and over.
We do not knowingly collect personal data from individuals under 18.
If you believe a child has provided personal data through the platform, please contact us and we will remove it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as Journi develops.
The latest version will always appear on:
www.getjourni.co/privacy-policy
13. Contact Information
If you have questions about this Privacy Policy or how your data is handled, contact:
Journi Travels Limited
Email: hello@getjourni.co
Website: www.getjourni.co